Albany Auto Repair

I had my car towed here on a Friday morning after breaking down. I picked them in a state of chaos as I was on an overpass with a dead car and AAA was telling me names of garages nearby. On my way in the tow truck I read reviews and was a little nervous. I made that known when I got there that I wanted to be treated fairly and suggested that the car had run out of gas even though my gauge said I had gas. I went with serviceman to nearby gas station and car still wouldn't start. They ran diagnostics and while I was waiting the man at counter suggested it may be my hybrid battery that costs $2000. I was very concerned at that point and told them it was not a common issue for a hybrid for that big battery to die. Then the owner came out and said the diagnostics said I just ran out of gas. So instead of $150 diagnostics he charged me $50 for the time and trouble. I was very grateful and feel the owner was honest and helpful and even reduced the diagnostics bill by $100. So overall a great experience!!

Dropped an older Honda off for repair. Was a little nervous at first, since it was my first car, and I hear all kinds of thing about mechanics. The up front experience was very pleasant, Ronnie never seemed exasperated for as little as I knew about the car's insides. Gave an up-front quote for the full inspection & oil change, and said he'd call for any further repairs deemed necessary. Did just that later in the same day. They showed me in-person the parts they replaced, and cost seemed fair from online comparisons. Would definitely go back.

If you are in the market for a new mechanic you should check out Nippon European Motors. We have had both our vehicles serviced there (older Tacoma and a Mazda 3). Recently the Tacoma needed a tune up for an upcoming smog test. Tom did the tuneup AND took it for the smog test. Passed! Now that is good service - not to mention 38 years in business! We'll be back. Thanks Tom.

I've been having my FIAT serviced at Nippon European Motors since I purchased it a couple of years ago. I'd had an old used car many years ago that they worked on and I remembered how much I'd liked them then. I still find them to be one of the best "car doctors" I've worked with (over 40 years of car ownership). The shop is comfortable and professional. Tom is clear and honest about the work needed and manages an efficient operation. I like the mechanics and assistants I've met there. The trust and confidence level is high. I'm so relieved that I have car care that is reliable.

My wife has a Honda Civic that overheated and had to be towed into the shop. Tom was wonderful. He explained what the problem was, what he needed to find out to make sure there were no problems beyond the obvious one and how long it would take. He did everything on time and looked around to get a good deal on parts. Car repair is always expensive but he came in a couple of hundred less than another shop I talked to about the problem on the telephone. I would highly recommend this shop to anyone.

I would like to thank Tom and Juan for their excellent service, communication, honesty, and general friendly demeanor. After a nail punctured my tire for the second time in three months, I was not looking forward to purchasing a new tire. They attempted to patch the tire, and told me that if the patch didn't hold, I would have to get a new tire. The patch lasted for a few days, then bam - deflating. Normally this wouldn't have been such a dire situation, but I was needing to drive ~500 to see family in three days, and boy was I grateful for N.E.M. They fixed my tire in a day. One day. Amazing. I appreciate their service so much, and cannot praise them highly enough.

Excellent service! I highly recommend this place. Staff was professional, courteous and knowledgeable. Reasonable prices and efficient.

I chose this shop based on Yelp reviews, and I was not disappointed. Tom was as nice as everyone said he was. He kept me in the loop as the problem was diagnosed, parts ordered, and repair completed. The repair work seems perfect. I have found my new mechanic!

If you are looking for a mechanic, stop here - you've found him. Tom is trustworthy, great to work with. he has taken care of all of my cars for years and I've never had a problem with his repairs and maintenance. He always lets me know which repairs are important and which ones can wait - and how long they can wait. He's great at diagnosing "it's making a funny noise" problems and I never feel like he's doing unecessary work - in fact, a couple of times his inspections turned up problems that the local dealer claimed to have fix but actually hadn't. I found Tom after getting HUGE estimate from the dealer. I took it to Tom and he not only did the work for much less without seeing the dealer's estimate first, but also told me that much of the work the dealer advised what not necessary. He's honest, he does great work, really cares about his customers and seems to work on every kind of car. Nippon European is the place to go

So I'm driving and then all of a sudden, my car decided to die on the Bay Bridge. I was like ummm car, we are on the ^$#^%#@^$%&% Bay Bridge. You can't do that $%## over %$#%#$% water! That was the conversation that I had with my alternator. Apparently that's why it decided to stop working. So I was towed to a random, AAA-recommended place where they looked at my car and fixed my alternator at a reasonable price (we aren't supposed to put prices, right?) They even put a new belt. They also included a AAA-discount. It was scary for me because it was like Russian Roulette for mechanics. And I just had to choose and tell the tow-truck driver where to go. The man that helped me was AWESOME. I have serious trust issues when it comes to mechanics. Well, when it comes to life. But he was super helpful and there was another customer that had been going to him for over 25 years. The only thing I've done consistently for 25 years is eat meals. So I took a chance and they worked on my car. He also arranged for a ride to the BART station so that I could get to work in time for my meeting. The car was ready within 24 hours. Yes and YES! I plan to come for my oil change. I love my car! It's a Mercedes and Nippon specializes in European cars. It's a 2003 so I'd like it to last until 2033 :)